Frequently asked questions
Do you still have a few questions about the TILSBERK head-up display? Great, here you will find answers to the most frequently asked questions about the head-up display and the wonderful team behind the intelligent tour assistant.
- Are all map updates for navigation free of charge?
Yes, all maps available in the TILSBERK HUD app and updates are included free of charge.
- Can I import routes as a GPX file?
Yes, this is possible. To do so, click on the three dots to the right of the destination input field in the navigation view of the TILSBERK HUD app and select: "Import GPX".
- Can I pair the TILSBERK head-up display with my headset?
You have to pair the headset of your motorcycle helmet with your smartphone. The head-up display will then automatically transfer the voice announcements to your headset.
- Can I repair parts on the TILSBERK head-up display myself?
You can change the display yourself if it is damaged. You will find all spare parts in the TILSBERK online store tilsberk.com. In the TILSBERK online store you can also find additional mounting sets and adhesive pads for installation in other helmets.
- Can I use the TILSBERK head-up display even if I wear glasses?
If you wear glasses, you can use the TILSBERK head-up display without any problems.
If you normally need reading glasses: The HUD display can be recognised by farsighted people without glasses, as the information displayed is projected at a virtual distance of approx. 10 m in front of the eye. The effect: Similar to traffic signs at the side of the road, the display can be clearly recognised despite farsightedness due to the virtual distance of the overlay. Your advantage: If you otherwise have problems reading your speedometer on your motorcycle, reading glasses or varifocals are not necessary to clearly see the display on the HUD!
- Can I use the TILSBERK head-up display if I have a visual impairment?
The TILSBERK head-up display is not suitable for persons suffering from epilepsy. The indications on the display can trigger epileptic seizures due to light signals.
The TILSBERK head-up display is not suitable for people with unilateral, uncorrected visual impairment. The display can further impair the limited field of vision and thus prevent you from having a sufficient view of the traffic. If you normally need reading glasses: The display can be recognised by farsighted people without glasses because the information displayed is projected at a virtual distance of approx. 10 m in front of the eye. The effect: similar to traffic signs at the side of the road, the display can be clearly recognised without glasses despite farsightedness due to the virtual distance of the projection. Your advantage: reading glasses or varifocals are not necessary to see the display.
- Do I need a permanent internet connection for the TILSBERK HUD?
It is sufficient if you have an internet connection to plan your tour. You can download the appropriate maps so that you can navigate safely even if you don't have reception or a mobile data plan.
- How do I connect the calimoto app to the TILSBERK Head-Up Display?
In the calimoto app you will find the function to pair the TILSBERK HUD under: > Profile > Settings & Offline Maps > Display > TILSBERK Head-Up Display.
Further information: https://tilsberk.com/pages/calimoto
- How do I use the TILSBERK head-up display correctly?
The TILSBERK head-up display is designed for right-hand traffic and the right eye. Please never use it in front of the left eye.
- How long does the battery last?
The battery in the TILSBERK head-up display lasts for 12 hours of pure driving time. You can therefore also use it on long trips. You can charge the head-up display conveniently like your smartphone via the USB-C interface (a charging cable is included in the set).
- How long does the TILSBERK head-up display take to fully charge?
The complete charging process takes approx. 4 hours if the battery of the DVISION module was completely discharged before.
- How long to leave the moldable glue "Sugru" to set before I can use my TILSBERK head-up display?
"Sugru" takes between 24 and 48 hours to dry, depending on the ambient temperature and humidity.
- I have more questions, who can I contact?
Send us an e-mail to service [at] tilsberk.com, use the contact form or call us (+49 3583 5775 775), we are happy to help you :)
- I need more "Sugru" for mounting. Where can I buy more?
If you want to use the "Sugru" mouldable glue to fix your helmet adapter: "Sugru" is a product of Tesa and is available from the manufacturer or from many shops and retailers. If you need more "Sugru" than the enclosed package, you can simply buy more. We have deliberately made sure to use a freely available mounting material that you can buy at any time.
- Is the TILSBERK head-up display safe to use?
We have conducted several studies in which the TILSBERK head-up display was used. The results show that it has no negative effect on concentration in traffic. On the contrary, it contributes to more concentration: you can always keep your eyes on the road and do not have to constantly look at the display on your motorcycle.
- Is there a voice output for my headset?
The TILSBERK head-up display not only shows you the way, you can also transfer voice prompts to your headset. The headset that you have paired with your smartphone is automatically used for this.
- Something is reflecting in my display. What can I do about it?
Highly reflective surfaces (e.g. stickers) on the tank surface may be reflected in the display and disturb the visual impression. In this case, try to reduce the reflection of the surface (attach stickers to other places, ...).
- What are the functions of the TILSBERK head-up display?
With DVISION you can:
- Be guided to any destination with the tour function.
- Keep track of your current speed and current speed limits.
- Keep track of the time, the street name at your current position and the remaining time to your destination.
- Keep track of your current driving direction with the compass.
- Be directly informed about incoming calls.
- Set which information is displayed to you at any time via the app.
- What data do you collect? Why do you collect this data?
- What do I need to use TILSBERK HUD?
You need a motorcycle helmet, a compatible smartphone and the TILBERK head-up display set.
- What does the TILSBERK HUD cost?
You can use the TILSBERK HUD after purchase without ongoing costs. All map updates for navigation are also free of charge. The RRP is from 399,- EUR in the TILSBERK online store and at other partners. The set includes everything you need to install your head-up display in the motorcycle helmet. If you need mounting sets for other helmets, you can also find them in the TILSBERK online store. An internet connection for your smartphone is required for use. Please note that this may incur additional costs.
- What is included in the TILSBERK head-up display package?
In the TILSBERK head-up display package you will find:
- TILSBERK head-up display
- protective bag
- helmet adapter with tabs + matching adhesive pads
- helmet adapter narrow + matching adhesive pad
- Sugru (malleable general purpose glue as an alternative to the adhesive pads)
- USB-C charging cable
- Quick Start Guide
- When the smartphone screen is switched off, the HUD display suddenly freezes. What can I do?
For the full functionality of the TILSBERK HUD even when the screen is inactive, it is important that the app is able to run in the background without restrictions. Therefore, please check the following:
Battery optimisation is not active for the TILSBERK HUD app and, if available, the calimoto app. You can find the setting for this in the system settings of your smartphone in the TILSBERK HUD app; there in the "Battery" or "Energy" section. The energy-saving mode of your smartphone must be deactivated.
Please note: Depending on your smartphone model, the settings may vary slightly, have a different name or be located in a different place.
The TILSBERK HUD app and, if available, the calimoto app also need access to the location data in background mode. You can find the setting for this in the system settings of your iPhone at the very bottom of the list for the respective app. The location access must be set to "always".
- Where can I buy the TILSBERK head-up display?
You can buy the TILSBERK head-up display in the TILSBERK online store and also at retailers such as LOUIS, FC Moto and Wunderlich.
- Where can I get the TILSBERK App? Is it free of charge?
You can find the TILSBERK app for iOS for free in the Apple App Store.
The Android version is available for free in Google Play.
If you have any further questions, please do not hesitate to contact our service team. Just write to service [at] tilsberk.com or give us a call.
- Where does the navigation data come from?
The navigation data is provided by our partner Sygic (map basis: TomTom). Alternatively, you can display route instructions from the calimoto app. Route instructions from other providers, e.g. Google Maps, Apple Maps, may differ and cannot be shown in the TILSBERK Head-Up Display. Please note that you update downloaded maps.
- Which countries are covered?
The TILSBERK head-up display works everywhere in Europe and in most countries worldwide. The only requirement is that your smartphone has an internet connection while planning your tour. There is currently no map material available for China, Japan and North Korea.
- Which permissions does the TILSBERK App need? Why are these permissions needed?
The TILSBERK app will ask you for the following permissions. Please note that these permissions are necessary for trouble-free operation:
Bluetooth is used to transfer data between the app and the head-up display. It is also possible to transmit voice prompts to your Bluetooth headset via Bluetooth.
The current (exact) location is needed for the TILSBERK head-up display to show you the way and to determine the current speed.
Phone status (optional)
If you enable the phone status, the TILSBERK head-up display can show you the contacts that are currently calling you. If you do not enable phone status, you will not be able to see call information on the display.
If you notice functional restrictions during use: Please check which permissions you assigned when (initially) installing the app. You may have to adjust them again. Then check whether the restriction still occurs.
- Which smartphones are compatible?
The TILSBERK head-up display supports modern smartphones that have an active Bluetooth connection. Your smartphone must meet one of these two conditions:
- Android from version 7.0
- iOS from version 14.0
We check these conditions regularly for correct function. Other smartphone operating systems are not supported by the TILSBERK head-up display.
- Will the TILSBERK head-up display fit in my helmet?
The TILSBERK head-up display is compatible for various motorcycle helmets. Important for the installation is the helmet geometry in the forehead area of the helmet. The set includes helmet adapters for various motorcycle helmets. In our decision support you will find installation instructions for a large number of helmets, e.g. with or without sun visor, with fabric or solid material or with simple or complex helmet geometry.
We have created a PDF for you to see the real size ratios. Print the following document on A4 paper and follow the instructions in the PDF to see the dimensions of the TILSBERK head-up display and to get an idea of how it is placed in your helmet:
NOTE: To ensure that the size of your cut-out template really matches the original part, please make sure that your printer does not automatically reduce the print size! If necessary, select the option "Actual size" or "100%" to ensure that the template is actually printed in its original size.