Your questions - our answers.

FAQ

Frequently asked questions

Do you still have questions left about the TILSBERK head-up display? Okay, here you will find answers to frequently asked questions about the head-up display and its mobile application.

Are you having issues with troubleshooting or updating?

Simply contact our service team via telephone +49 358-5775-775 or email service [at] tilsberk.com (service[at]tilsberk[dot]com) – we will be happy to help you!

  • Are there any cables to be routed inside the helmet or any attachments to be fitted at the outside of the helmet during installation?

    No. The TILSBERK Head-Up Display consists of a single, very narrow and light module and is attached to the top of the visor opening/forehead edge by means of an adapter.

  • Are all map updates for navigation free of charge?

    Yes, all maps available in the TILSBERK HUD app and updates are included free of charge.

  • Are you a start-up? - No, we are not!

    TILSBERK is a brand of Digades GmbH, a medium-sized automotive supplier and electronics specialist. The development and manufacture of electronic product solutions is part of our DNA. Since 1991 - and thus for more than 30 years - we have been developing and manufacturing high-quality electronic products for various automobile, motorcycle and commercial vehicle manufacturers as well as for industry at 3 locations in Germany. The TILSBERK Head-Up Display is therefore electronics "made & engineered in Germany". Under the brand "TILSBERK" we bundle our know-how, as well as our sales and development activities for our own developed products in the field of motorcycle accessories.

    Learn more about Digades GmbH: https://www.digades.de/en

  • Bluetooth constantly reconnects on my iPhone, preventing the HUD from remaining paired. What can I do?

    Are you using an iPhone and your Head-Up Display is constantly reconnecting, preventing you from using it? This error has been fixed with firmware version 2.1.99 of the head-up display.

    Here's how to update the firmware on your HUD:

    Variant 1: You have an alternative / temporary Android device available

    This error does not occur with a tablet or smartphone with Android as the operating system. So if you have temporary access to such a device, this is the easiest way to update the firmware. To do this, install the TILSBERK HUD app on this device, connect the HUD and carry out the firmware update. You will find the function for this in the TILSBERK HUD app in the "Device" tab.

    Variant 2: You only have iOS devices available

    The error can be temporarily suppressed by changing the setting in the iPhone. To do this, open the area with your Bluetooth connections in the system settings of your iPhone. In the device list, select the TILSBERK Head-Up Display and click on the small "i" in the circle on the right-hand side of the screen. In the following window, deactivate the "Share system messages" option. The connection should then be stable and you can permanently eliminate the cause of the error by updating the firmware.

    Please note! If you own a TILSBERK Head-Up Display with firmware 1.x:

    The problem described does not occur on devices with firmware 1.x! Devices with firmware version 1.x are based on a batch with partly alternative hardware components due to procurement. But don't worry: the range of functions of these devices corresponds exactly to those with firmware version 2.x. Devices with firmware 1.x are not affected by this problem with Bluetooth due to the special configuration of components.

    Both firmware versions, 1.x and 2.x, coexist peacefully and are maintained and updated by us in parallel! You will not suffer any disadvantage if you have a device with firmware no. 1.x.

    If you have any further questions on this topic, please contact our customer service team at service [at] tilsberk.com (service[at]tilsberk[dot]com) at any time.

  • Can I import routes as a GPX file?

    Yes, this is possible. To do so, click on the three dots to the right of the destination input field in the navigation view of the TILSBERK HUD app and select: "Import GPX".

  • Can I pair the TILSBERK head-up display with my headset?

    You have to pair the headset of your motorcycle helmet with your smartphone. The head-up display will then automatically transfer the voice announcements to your headset.

  • Can I repair parts on the TILSBERK head-up display myself?

    You can change the display yourself if it is damaged. You will find all spare parts in the TILSBERK online store tilsberk.com. In the TILSBERK online store you can also find additional mounting sets and adhesive pads for installation in other helmets.

  • Can I use the TILSBERK head-up display even if I wear glasses?

    If you wear glasses, you can use the TILSBERK head-up display without any problems.

    If you normally need reading glasses: The HUD display can be recognised by farsighted people without glasses, as the information displayed is projected at a virtual distance of approx. 10 m in front of the eye. The effect: Similar to traffic signs at the side of the road, the display can be clearly recognised despite farsightedness due to the virtual distance of the overlay. Your advantage: If you otherwise have problems reading your speedometer on your motorcycle, reading glasses or varifocals are not necessary to clearly see the display on the HUD!

    Motorradfahrer with helmet, glasses and DVISION
  • Can I use the TILSBERK head-up display if I have a visual impairment?

    ATTENTION

    The TILSBERK head-up display is not suitable for persons suffering from epilepsy. The indications on the display can trigger epileptic seizures due to light signals.

    The TILSBERK head-up display is not suitable for people with unilateral, uncorrected visual impairment. The display can further impair the limited field of vision and thus prevent you from having a sufficient view of the traffic. If you normally need reading glasses: The display can be recognised by farsighted people without glasses because the information displayed is projected at a virtual distance of approx. 10 m in front of the eye. The effect: similar to traffic signs at the side of the road, the display can be clearly recognised without glasses despite farsightedness due to the virtual distance of the projection. Your advantage: reading glasses or varifocals are not necessary to see the display.

  • Do I need a permanent internet connection for the TILSBERK HUD?

    It is sufficient if you have an internet connection to plan your tour. You can download the appropriate maps so that you can navigate safely even if you don't have reception or a mobile data plan.

  • How do I connect the calimoto app to the TILSBERK head-up display?

    In the calimoto app you will find the function to pair the TILSBERK HUD under: > Profile > Settings & Offline Maps > Display > TILSBERK Head-Up Display.

    Further information: https://tilsberk.com/pages/calimoto

  • How do I use the TILSBERK head-up display correctly?

    The TILSBERK head-up display is designed for right-hand traffic and the right eye. Please never use it in front of the left eye.

  • How long does the battery last?

    The battery in the TILSBERK head-up display lasts for 12 hours of pure driving time. You can therefore also use it on long trips. You can charge the head-up display conveniently like your smartphone via the USB-C interface (a charging cable is included in the set).

  • How long does the TILSBERK head-up display take to fully charge?

    The complete charging process takes approx. 4 hours if the battery of the DVISION module was completely discharged before.

  • How long to leave the moldable glue "Sugru" to set before I can use my TILSBERK head-up display?

    "Sugru" takes between 24 and 48 hours to dry, depending on the ambient temperature and humidity.

  • I have more questions, who can I contact?

    Send us an e-mail to service [at] tilsberk.com (service[at]tilsberk[dot]com), use the contact form or call us (+49 3583 5775 775), we are happy to help you :)

  • I need more "Sugru" for mounting. Where can I buy more?

    If you want to use the "Sugru" mouldable glue to fix your helmet adapter: "Sugru" is a product of Tesa and is available from the manufacturer or from many shops and retailers. If you need more "Sugru" than the enclosed package, you can simply buy more. We have deliberately made sure to use a freely available mounting material that you can buy at any time.

  • Is the TILSBERK head-up display safe to use?

    We have conducted several studies in which the TILSBERK head-up display was used. The results show that it has no negative effect on concentration in traffic. On the contrary, it contributes to more concentration: you can always keep your eyes on the road and do not have to constantly look at the display on your motorcycle.

  • Is there a voice output for my headset?

    The TILSBERK head-up display not only shows you the way, you can also transfer voice prompts to your headset. The headset that you have paired with your smartphone is automatically used for this.

  • Something is reflecting in my display. What can I do about it?

    Highly reflective surfaces (e.g. stickers) on the tank surface may be reflected in the display and disturb the visual impression. In this case, try to reduce the reflection of the surface (attach stickers to other places, ...).

  • What are the functions of the TILSBERK head-up display?

    With DVISION you can:
    - Be guided to any destination with the tour function.
    - Keep track of your current speed and current speed limits.
    - Keep track of the time, the street name at your current position and the remaining time to your destination.
    - Keep track of your current driving direction with the compass.
    - Be directly informed about incoming calls.
    - Set which information is displayed to you at any time via the app.

  • What data do you collect? Why do you collect this data?

    If you use the TILSBERK head-up display, no data is transferred to us. For navigation, it is necessary that data is transferred to our map service provider Sygic. If you contact our service team with questions, we collect your address data and information about the problem so that we can help you as best as possible. To enable you to make the best possible use of the website and the TILSBERK online store, we collect further data. You can find more information and details in our privacy policy.

  • What do I need to use TILSBERK HUD?

    You need a motorcycle helmet, a compatible smartphone and the TILBERK head-up display set.

  • What does the TILSBERK HUD cost?

    You can use the TILSBERK HUD after purchase without ongoing costs. All map updates for navigation are also free of charge. The RRP is from 399,- EUR in the TILSBERK online store and at other partners. The set includes everything you need to install your head-up display in the motorcycle helmet. If you need mounting sets for other helmets, you can also find them in the TILSBERK online store. An internet connection for your smartphone is required for use. Please note that this may incur additional costs.

  • What happens in the event of an accident with the head-up display in the helmet?

    Are you concerned about the potential risk of injury in the event of an accident with the TILSBERK Head-Up Display in your helmet? Don't worry: When developing it, we thought hard from the beginning about how we could make the use of the head-up display as safe as possible.

    The system's magnetic mount is an advantage in this respect: depending on the situation and the forces that occur, it allows the display to be detached from the adapter attached to the helmet. Instead of exerting pressure on the forehead in the event of a severe frontal impact, the head-up display can detach from the adapter if necessary to avoid the strong pressure from the front. The compact, but not too small, housing design with rounded edges also helps to further reduce the risk of injury. In addition, we have designed the display so that in an emergency it simply folds away before it can get into the eyes. Furthermore, the head-up display is really lightweight, weighing only 44 g.

  • What is included in the TILSBERK head-up display package?

    In the TILSBERK head-up display package you will find:

    • TILSBERK head-up display
    • protective bag
    • helmet adapter with tabs + matching adhesive pads
    • helmet adapter narrow + matching adhesive pad
    • Sugru (malleable general purpose glue as an alternative to the adhesive pads)
    • USB-C charging cable
    • Quick Start Guide
  • When the smartphone screen is switched off, the HUD display suddenly freezes. What can I do?

    For the full functionality of the TILSBERK HUD even when the screen is inactive, it is important that the app is able to run in the background without restrictions. Therefore, please check the following:

    Android:

    Battery optimisation is not active for the TILSBERK HUD app and, if available, the calimoto app. You can find the setting for this in the system settings of your smartphone in the TILSBERK HUD app; there in the "Battery" or "Energy" section. The energy-saving mode of your smartphone must be deactivated.

    Please note: Depending on your smartphone model, the settings may vary slightly, have a different name or be located in a different place.

    iOS:

    The TILSBERK HUD app and, if available, the calimoto app also need access to the location data in background mode. You can find the setting for this in the system settings of your iPhone at the very bottom of the list for the respective app. The location access must be set to "always".

  • Where can I buy the TILSBERK head-up display?
  • Where can I get the TILSBERK App? Is it free of charge?
  • Where does the navigation data come from?

    The navigation data is provided by our partner Sygic (map basis: TomTom). Alternatively, you can display route instructions from the calimoto app. Route instructions from other providers, e.g. Google Maps, Apple Maps, may differ and cannot be shown in the TILSBERK Head-Up Display. Please note that you update downloaded maps.

  • Which countries are covered?

    The TILSBERK head-up display works everywhere in Europe and in most countries worldwide. The only requirement is that your smartphone has an internet connection while planning your tour. There is currently no map material available for China, Japan and North Korea.

  • Which permissions does the TILSBERK App need? Why are these permissions needed?

    The TILSBERK app will ask you for the following permissions. Please note that these permissions are necessary for trouble-free operation:

    Bluetooth

    Bluetooth is used to transfer data between the app and the head-up display. It is also possible to transmit voice prompts to your Bluetooth headset via Bluetooth.

    Location data

    The current (exact) location is needed for the TILSBERK head-up display to show you the way and to determine the current speed.

    Phone status (optional)

    If you enable the phone status, the TILSBERK head-up display can show you the contacts that are currently calling you. If you do not enable phone status, you will not be able to see call information on the display.

    If you notice functional restrictions during use: Please check which permissions you assigned when (initially) installing the app. You may have to adjust them again. Then check whether the restriction still occurs.

  • Which smartphones are compatible?

    The TILSBERK head-up display supports modern smartphones that have an active Bluetooth connection. Your smartphone must meet one of these two conditions:

    • Android from version 7.0
    • iOS from version 14.0

    We check these conditions regularly for correct function. Other smartphone operating systems are not supported by the TILSBERK head-up display.

  • Why is the display monochrome?

    We consciously opted for monochrome (single-colour) display overlays as they are significantly more energy-efficient than multicoloured ones. This means you can enjoy up to 12 hours of battery life and rely on your TILSBERK Head-Up Display for a complete day trip and often even longer without the need for recharging.

    Furthermore, this decision also has a safety aspect: we did not want to limit your available field of view by overlaying it with colored images and graphics. Additionally, the colour used for the display overlays does not occur naturally in nature. Therefore, you benefit from optimal visibility of the displayed information, which cannot be obscured by similarly coloured objects in the environment.

  • Will the TILSBERK head-up display fit in my helmet?

    The TILSBERK head-up display is compatible for various motorcycle helmets. Important for the installation is the helmet geometry in the forehead area of the helmet. The set includes helmet adapters for various motorcycle helmets. In our decision support you will find installation instructions for a large number of helmets, e.g. with or without sun visor, with fabric or solid material or with simple or complex helmet geometry.

    We have created a PDF for you to see the real size ratios. Print the following document on A4 paper and follow the instructions in the PDF to see the dimensions of the TILSBERK head-up display and to get an idea of how it is placed in your helmet:

    NOTE: To ensure that the size of your cut-out template really matches the original part, please make sure that your printer does not automatically reduce the print size! If necessary, select the option "Actual size" or "100%" to ensure that the template is actually printed in its original size.